Water disconnection

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The Delavan Water & Sewer Utility bills monthly. Bills are mailed on the tenth day of the month. Bills are considered delinquent if not received before the 30th of that billing month.  If payment has not been received or arrangements made for the utility bill, a disconnection notice for non-payment will be mailed. This notice explains that discontinuation of the water service will occur on a specific day ten days after notification, if no payment or payment arrangements have been received. (The third Wednesday of each month.)  If no contact has been received from the customer, the utility will place a 48-hour shut off notice on the door giving further notification of the scheduled service disconnection. The Utility issues disconnection notices monthly.

If you are unable to pay the bill in full, you may elect to enter into a deferred payment agreement. This agreement allows you to make partial payments (half of past due amount)  as set forth in a prearranged payment schedule. You must come to the utility business office to obtain and complete the necessary form prior to disconnection.

Notices for delinquent bills being placed on tax roll

Annually, on October 15th, the Utility gives notice to property owners of any unpaid water & sewer utility bill outstanding prior to October 1st. The notice includes the amount of the arrears, including statement of a 10% penalty that will be assessed unless paid by November 1st. On November 16th, any delinquent bills will be turned over to the City Clerk to be placed as a lien upon the parcel of land which the water service was furnished.

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