Water disconnection

DELAVANwaterdrink

The monthly Delavan Water & Sewer utility bills monthly are mailed on the 10th of the month, and are considered delinquent if not paid by the 30th of the month.  The only exception to this is in February, where the bills are mailed on the 8th and due on the 28th. If payment is not received or arrangements have not been made for the utility bill, a disconnection notice for non-payment will be mailed shortly following the due date. This notice explains the timeframe for discontinuation of the water service, if no payment or payment arrangements are made. The letter specifies that payment must be paid by Tuesday, of shut off week, no later than 3pm. On the Monday of shut off week the utility will provide the last notice of disconnection. A 24-48-hour shut off notice is hung on the door giving further notification of the scheduled service disconnection. The Utility issues disconnection notices monthly. Shut off can take place anytime following 3pm on Tuesday of shut off week.

If you are unable to pay the bill in full, you may elect to enter into a deferred payment agreement, if eligible. This agreement allows you to make partial payments (half of past due amount)  as set forth in a prearranged payment schedule.

Notices for delinquent bills being placed on tax roll

Annually, on October 15th, the Utility gives notice to property owners of any unpaid water & sewer utility bill outstanding prior to October 1st. The notice includes the amount of the arrears, including statement of a 10% penalty that will be assessed unless paid by November 1st. On November 16th, any delinquent bills will be turned over to the City Clerk to be placed as a lien upon the parcel of land which the water service was furnished.

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